Useful tips / FAQs

Here are 5 quick tips for making your holiday the best possible:

1) Keep your valuables safe.

There are increasing incidents of pick-pockets and petty theft so don’t give the thugs the opportunity. Be extra careful around crowded areas, train and bus stations and generally exercise caution with your wallet and camera.

2) Only book a tour with a legal Tour Operator.

Here is how: The best way to find out if you are dealing with a genuine company is to ask them if they are part of the American Society of Travel Agents. This is the organization that verifies genuine operators worldwide.

Here is why: If you book with a company off the Internet which is not a legal Tour Operator you could end up spending your day filling forms for the police. There is no risk for you other than a wasted day, but it could ruin your holiday.

3) For short holidays – make the best use of your time.

If you are flying into Rome, book a tour right from the airport which will take you to the hotel just in time for check-in. If you are coming from a cruise, book a tour that will collect you from the pier and can securely store all your luggage while you are touring the sights. Wise planning can save you money (benefit from transportation from one place to another while touring) and make the best use of your short time in Italy. We will be happy to assist you in planning the best holiday possible.

4) Skip the line

This is a tip for those of you who wish to visit the Vatican or see the inside of the Coliseum or See ‘David’ inside the Accademia in Florence.   The best way to avoid the long queues at either site is to contact us for more information.  We will be happy to assist you in getting Skip-the-Line tickets to avoid the long queues (in the high season this could save you hours!).  All three sites the Vatican, The Coliseum and the Accademia require admission tickets.

5) Make evening plans for a memorable holiday.

Book a restaurant to watch the sunset over Positano or simply enjoy walking the streets of Rome while enjoying some evening gelato! Make the most of your time in this amazing country by planning your evenings out too!

 

Below you can find answers to our most frequently asked questions:

1) Are you a legal company in Italy?

Yes we are! We are the original ItalyTours.EU, a registered European tour operator which is part of the American Society of Travel Agents. We operate tours for many large Travel Agents such as Expedia, which of course only work with the very best local companies.

2) What is your cancellation policy?

If you need to cancel the tour for any reason, you will receive a full refund for any payment made with a minimum of 72 hours notice. There is also a FULL refund in cases of international transportation cancellations (such as cancelled flights or trains) or in case your cruise ship is unable to dock in port for circumstances beyond your control. We provide the best customer service before, during, and after your tour and are proud to have such a flexible cancellation policy.

3) Do you speak English?

Yes. Expect to hear a lot of people say ‘me no English’… even in busy touristy places – but not on our tours. We speak clear and easy to understand English.

4) Do I have to pay in advance?

As a rule yes. We carry a very flexible cancellation policy and we do prefer that guides and drivers will focus on the service rather than accounting tasks. We have had many times in the past when guests did not have enough euros on them and we wasted precious tour time looking for ATM machines (which many don’t work in Italy!). This can be very annoying for others who paid in full on a shared tour. We are a reputable company and we carry a very flexible cancellation policy which gives you the peace of mind that you deserve. We prefer that you pay before leaving home so we can focus on what we do best and that is tour. We also assume that by engaging in a written contract, both sides hope to tour in good faith where basic trust is demonstrated too. We are proud to operate with integrity and we always hope that you will tour with us again and recommend us to others too! In rare cases and for private tours only, if guests insist, we may allow to pay via a credit card at the start of the day. In these cases we will ask for a deposit to secure the tour and charge the card again before you leave home or on the morning of the tour so our staff will focus on the service given to you rather than waste time on accounting related issues. In this case, if your card will decline, we will have to call the driver and you will have to supply a new card or waste precious tour time looking for an ATM machine. We kindly ask to tour in good faith and to pay before leaving home.

5) Can you pick me up at the hotel and drop me off at the cruise pier?

Yes of course! This is exactly what we are all about. We will pick you up and take you to where you need to go at the end of the tour. This way you don’t have to spend any time looking for a meeting point and taking trains back to your hotel, city, cruise port, etc as you would have to do with most tour companies in Italy. We are here to make your holiday easy and enjoyable.

6)We are a large group visiting Italy together – can we tour together?

Yes you can. We can accommodate any size group. We have been operating tours for many well known Universities, Colleges, and large businesses, and have many references to share. Any group size is welcome – you will not be disappointed!

7) We are definitely coming to Italy – any last suggestion?

Yes – Come in good spirit! You are on holiday and if you need any assistance, we are always here to help so feel free to contact us. Take lots of pictures – smile smile smile. You are coming to one of the most beautiful places in Europe (we think so) and with a little planning we will arrange a smooth and wonderful holiday for you. Relax and enjoy!

We hope to welcome you in Italy soon!